Services and Policies

Cancellation Policy

Reservations must be cancelled by 6:00 p.m. local hotel time on the day of arrival, or the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Guests who cancel Advanced Purchase (AP) reservations more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Guests who cancel Extended Plus Program (EPP) reservations more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable deposit equal to 3 nights’ room and tax. Similar rules may apply to certain other special rates. Reservations are based on availability.

To cancel a reservation, please find the reservation you want to cancel by going to “My Stays” on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select “Cancel” and then “Yes” to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly. 

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Travel Agent Commission

10% commission is paid for up to the first 7 nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.

Pet Policy

Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet). This fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. Please contact the property for questions.

General Policies

Hours of Operation

Open 24 hours a day, seven days a week.

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Business Services

Our front desk can assist you with mail delivery and fax and copy service should you need it.

Housekeeping Service

Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us.

For stays of eight nights or more: One “full service” housekeeping is provided each week. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day. Additional full or refresh services are available as outlined below.

For stays of one to seven nights: Fresh towels and linens are available at the front desk as often as needed.

Full Service (provided weekly): Dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Additional Full Service can be purchased at $10 per service.

Refresh Service (optional service): Replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens. Refresh Service can be purchased at $5 per service.

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*Dishes are not washed during either service.

Check In / Check Out

Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.

For guests staying fewer than 7 nights, a valid credit card is required for payment.

Advance Payment Policy

It is the policy and practice of Extended Stay America to require payment in advance for guest rooms. At check-in, guests paying the nightly rate will be charged for their entire stay. Guests paying the weekly rate will be charged for the first week of their stay upon check-in. For stays longer than seven days, guests will be required to pay for each week in advance. Children 17 years of age and under stay free with an adult in the same room.

The source: https://www.shopcenterus.com
Category: Blog